NVC Returns & Field Exchange Services

With 20 years of experience handling warranty returns & exchanges for clients, we understand the challenges of this highly sensitive area: entering a home or office, interacting with your customer, acting as an extension of your service department.

As a leader in this area, our professional crews provide you with a crucial element in your customer satisfaction equation. And we customize our Return & Field Exchange Options to meet specific requirements, so you build consumer trust and satisfaction at every delivery touch-point.

• White Glove pick-up & delivery
• Trained, field exchange specialists
• Pre-scheduled, 4 hour pick-up/delivery window
• Dismount, disconnect & remove existing unit
• Re-pack existing unit with new unit packaging, if required
• Place new unit in room of choice
• Connect new unit
• Remove all debris

Benefits
Benfeits of being your in-the-field ambassador include:

• Pickup anywhere in the continental U.S.
• Return to authorized location or our warehouse
• Single-source management of the return/exchange process
• Reduced paperwork/workflow & Improved cost containment
• Specialists in handling high-value, oversized items
• Experience in interacting with consumers, in their home/business
• Providing a positive experience for your customer

	For more information on NVC services, contact us today.